Refund Policy - Bazaar Flipper Mod

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1. Overview

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This Refund Policy governs refunds for purchases of Bazaar Flipper Mod ("BFM") licenses. Due to the digital nature of our software, all sales are final unless specific conditions outlined below are met.

Important: By completing a purchase, you acknowledge that you have read and agreed to this Refund Policy and explicitly waive your EU right of withdrawal (14-day cooling-off period) for digital content that begins execution immediately upon purchase.

We process all payments via Stripe. Refunds, when approved, are returned to the original payment method within 5-10 business days.

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2. EU Right of Withdrawal Waiver

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2.1 Your Explicit Consent

By purchasing BFM, you provide explicit, informed consent that:

✅ The software license is delivered and activated immediately upon payment confirmation
✅ You gain instant access to the full software, including download links and license keys
✅ You expressly agree to waive your 14-day EU right of withdrawal
✅ You acknowledge that performance begins immediately and understand the consequences

Consent is Obtained Through:

Checkbox on checkout page: "I acknowledge I will lose my right of withdrawal by receiving immediate access"
Visible link to this Refund Policy during checkout
Email confirmation after purchase stating waiver acceptance

2.2 Why the Waiver Applies

BFM is digital content not supplied on a tangible medium (no physical CD/USB). Upon purchase:

Your license is activated in our database instantly
You receive immediate download access and license key
The software can be used immediately

Since performance begins immediately and you have provided express consent, the 14-day withdrawal right does not apply under EU law.

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3. Refund Eligibility

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✅ Eligible for Refund

Technical Issues: Software fails to launch or function on supported platforms despite troubleshooting
Defective Product: Critical bugs preventing intended use (must report within 48 hours of purchase)
Payment Error: Duplicate charges or unauthorized transactions
License Activation Failure: License key doesn't work and support cannot resolve

❌ NOT Eligible for Refund

Changed Mind: "I don't want it anymore" (waived 14-day right)
Hypixel Ban: Account banned for using BFM (user assumes risk per TOS)
User Error: Incorrect configuration, lack of understanding
Expectation Mismatch: "Not as good as expected"
Buyer's Remorse: After 48 hours without technical issues
TOS Violations: Account terminated for rule-breaking
Unauthorized Resale: Attempting to resell license

⏱️ 48-Hour Defect Window: If the software is defective or non-functional, you MUST report the issue within 48 hours of purchase with detailed evidence (screenshots, logs, error messages). Claims after 48 hours will be reviewed on a case-by-case basis but are not guaranteed.

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4. Refund Request Process

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1

Contact Support

Open a ticket in our Discord #support channel or email bazaarflippermod@gmail.com

2

Provide Information

Include: Purchase email, order ID, detailed issue description, screenshots/logs, steps you've tried

3

Troubleshooting

Our support team will attempt to resolve the issue (usually responds within 24 hours)

4

Refund Review

If unresolvable, we'll review your case against eligibility criteria (typically within 2-3 business days)

5

Decision & Processing

If approved, refund processed via Stripe to original payment method within 5-10 business days

4.1 Required Information

Purchase Email: Email used for account registration
Transaction ID: Stripe payment ID (found in confirmation email)
Issue Description: Detailed explanation of the problem
Evidence: Screenshots, crash logs, error messages
Troubleshooting Attempts: Steps you've already tried

4.2 Processing Time

Review: 1-3 business days after ticket submission
Stripe Processing: 5-10 business days to reach your account
License Deactivation: Immediate upon refund approval

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5. Payment Disputes & Chargebacks

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⚠️ Chargebacks Result in Permanent Ban: Filing a chargeback or payment dispute with your bank/card issuer WITHOUT contacting us first will result in immediate license termination and permanent account ban.

5.1 Stripe Dispute Process

If you believe a charge is unauthorized or incorrect:

Contact Us First: Email bazaarflippermod@gmail.com or open a Discord ticket
Provide Details: Transaction ID, reason for dispute, supporting evidence
Allow 3 Business Days: We will investigate and respond
Resolution: If valid, we'll issue a refund voluntarily

5.2 Consequences of Chargebacks

If you file a chargeback without contacting us:

❌ Immediate license deactivation
❌ Permanent account termination
❌ Ban from future purchases (email, HWID, payment method blacklisted)
❌ Removal from Discord server
❌ No future support access

5.3 Fraudulent Chargebacks

We respond to all chargebacks with Stripe by providing:

Proof of digital product delivery (license key, download access)
Account usage logs showing software was used
IP address and device information matching the purchase
Email confirmation of EU waiver consent

Fraudulent chargebacks for digital goods are typically ruled in favor of the merchant. We reserve the right to pursue legal action for fraudulent disputes.

🛡️ Legitimate Disputes: If you genuinely believe a charge is unauthorized (e.g., stolen card), contact us immediately. We will cooperate fully and issue a refund if the claim is valid.

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6. Contact for Refunds

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To request a refund or report an issue:

Discord (Preferred): discord.gg/8Xd7rJ6sqh - Open a ticket in #support
Email: bazaarflippermod@gmail.com (Temporary)
Response Time: Within 24-48 hours (support tickets), 2-3 business days (refund decisions)

BY PURCHASING BAZAAR FLIPPER MOD, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS REFUND POLICY, INCLUDING THE EXPLICIT WAIVER OF YOUR EU 14-DAY RIGHT OF WITHDRAWAL.